Staff page
This page should explain who staff are in broad terms, what each area handles, and how players should reach out when they need help.
Administration
Handles community direction, major rulings, internal structure, and the bigger decisions that shape the server.
Support staff
Handles tickets, player questions, onboarding problems, and routine help requests from the community.
Development
Builds and maintains the server systems, website, integrations, fixes, and quality-of-life changes.
What players should expect
Staff pages should help players understand the support structure, not turn into a vanity wall. People mostly need to know what type of help exists and how to reach it properly.
Use tickets first
Tickets keep issues organized and help the right person pick them up faster.
Do not DM hop
Private messaging random staff creates confusion and leaves no shared paper trail.
Be specific
A short clear summary helps staff far more than panic or spam.
Respect response time
A smaller team still needs room to triage, investigate, and answer in order.